FAQs

  • You are welcome to call us at 504.566.8088, email us at info@spaatlantis.net, or visit our website.

  • We are open 10am-7pm Monday through Saturday and 12noon-5pm on Sunday.

  • Masks are optional

  • We welcome you to state a gender preference for your service provider when booking your appointment.

  • We offer many different services. If you are questioning whether there are any age requirements, please email info@spaatlantis.net.

  • We ask that you please provide us with at least a 24 hour notice should you need to change and/or cancel your appointments. If you are a group of 3 or more, please provide us with at least a 72 hour notice should you wish to cancel your appointment(s). You are welcome to call us at 504.566.8088 to speak directly with our guest service staff or email us at info@spaatlantis.net.

  • Spa Atlantis is the premiere day spa in New Orleans’ famous French Quarter. Please understand we do not offer parking and street parking spaces are often hard to find. We ask that you give yourself ample time to park. We request all guests arrive at least 15 minutes prior to the scheduled appointment.

    Late arrivals can limit our ability to offer the fullest possible experience and may result in an abbreviated service if another guest is scheduled directly after you. Guests arriving late are charged in full for their scheduled session.

    In order to pay our employee commissions, we may charge 100% of service prices to the card on file for cancellations within 24 hours of appointment times.

  • All of our service providers have a current and up to date Louisiana License. Our staff participates in ongoing education to stay on top of all current trends and safety protocol.

  • This entirely depends upon what services are scheduled for that day. We are well versed in hosting bridal, bachelorette, and other large groups, so our goal is to accommodate everyone!

  • We offer complimentary, water, wine, champagne, mimosas, and tea with any service booked with us.

  • We have showers in our locker rooms. We do not currently offer steam or sauna.

  • Our goal is to make sure you receive the best treatment and service possible. If our website does not answer any question you may have in relation to a treatment we offer, please email us directly at info@spaatlantis.net, and we will clarify and get you scheduled!

  • We recommend that you arrive 15 minutes early to your scheduled appointment. Should you wish to utilize our facilities such as spa showers, please advise when booking your appointment and allow for extra time before or after your service(s).

  • Paid street parking is available Monday-Saturday until 7pm. Nights, Sundays, and holidays are free. There are also several lots and garages within walking distance, and the streetcar passes two blocks away.

  • If you are late and we are able to accommodate your full service, we will do so. If we are booked directly following your appointment time, we can only work within the allotted time.

  • Each spa client fills out a short intake form which will include medical, allergy, and other concerns. This will allow each provider to be educated on your needs before your treatment begins.

  • You just need to bring yourself! We provide clients with robes, slippers, towels and toiletries such as mouthwash, hairspray, deodorant.

  • We provide lockers to all clients that wish to lock any of their belongings up. You will be given a key, and your belongings will be safe at all times.

  • We ask that any children not receiving services please not attend.

  • You are welcome to wear whatever type of clothing you would like. We will provide you with a robe and slippers should you prefer to change.

  • Our skincare lines consist the full Dermalogica line.

  • Your hair should be at least 1/4 long before scheduling a wax.

  • There is no need to feel uncomfortable. All of our service providers are educated, trained professionals and perform these services for a living. If you do wish to not have a certain area worked on, please feel free to write this on your individualized intake form.

  • If you feel as though you are too ticklish to receive treatment in one area, please feel free to either voice this directly to your service provider or explain this on your intake form.

  • Please consult with your doctor before booking to ensure that the massage or body treatment you have selected is safe and appropriate for you. Massage wraps will not be available for pregnant individuals.

  • We ask that you please turn your cellphone on silent or off while visiting the spa. This is your chance to unwind and receive ultimate relaxation, so we ask that you please focus on your well-being and leave your phone in your locker.

  • Our prices do not include gratuity, so if you have a pleasant experience and wish to give your service provider a tip, you are welcome to do so either directly or to one of our guest service representatives when checking out. We do accept both cash and credit cards.

  • If you are looking for any recommendations such as restaurants, we are more than happy to give you a few ideas. There are dozens of delicious choices nearby!

  • We ask that guests arrive 15 minutes before their appointment time. We do not offer parking and ask that all guests accommodate travel and parking time into their plans.

    In order to pay our employee commissions, we may charge 100% of service prices to the card on file for cancellations within 24 hours of appointment times.

    Please call 504-566-8088 to change or cancel a service, or email info@spaatlantis.net if you have questions about your appointment.

    The client acknowledges that massage therapy and/or cosmetology is not a substitute for medical care, medical examination, or diagnosis. The client has stated all medical conditions/ medications to the best of their knowledge and will inform their service provider(s) of any changes in their health status.

    The client understands that close contact with people increases the risk of infection from COVID-19.

    By scheduling an appointment with us, the client acknowledges that they are aware of the risks involved, they are aware of all policies, and they give consent to receive their scheduled service(s) at Spa Atlantis.